Staff App
A dedicated app for gardeners, electricians, plumbers, and housekeeping staff - receive task assignments, update status with photos, and clock in digitally. No phone calls, no paper.
The problem today
Managing field staff on phone calls and paper doesn't work.
Society maintenance staff are the first responders to resident complaints - but they operate entirely on word-of-mouth instructions, paper registers, and phone calls. Every job is an opportunity for something to fall through.
Work orders arrive by phone call
The supervisor calls the plumber or electrician to explain the job. Details get lost, the wrong unit is visited, and time is wasted with back-and-forth.
No record of what was done
Once a task is completed, there's no documentation. The committee has no way to verify the work, and the resident has no confirmation.
Attendance is tracked on paper
The security guard signs in gardening staff on a register. Disputes over attendance are common and almost impossible to resolve without proof.
Status updates require a phone call
To report that a job is done, the worker calls the supervisor. The supervisor calls the resident. The complaint is closed manually in a spreadsheet - if at all.
Overdue tasks are invisible
Nobody knows how many open tasks a worker has at any time. Some jobs sit unresolved for days because there's no tracking, no reminders, no escalation.
Workers have no visibility into their own work
Staff can't see their task history, can't download proof of work done, and have no way to dispute a complaint about incomplete jobs.
The fix
Every worker. A digital task inbox.
The Twnship Staff App gives every field worker - gardener, plumber, electrician, or housekeeping - a simple app to receive tasks, close them with photos, and log their attendance. No training needed.
6 features. Built for workers, not managers.
Designed to be simple enough for a gardener or plumber to use on their first day - no instruction manual required.
Task Inbox
Every assigned complaint or work order lands directly in the worker's app - unit number, description, category, and priority. No phone calls needed.
Photo-based Closure
Workers attach a before/after photo when marking a task complete. The resident and committee both get notified with the proof of work.
Push Notifications
New task assigned? Deadline approaching? The worker gets an instant push notification - so nothing slips through the cracks.
Digital Attendance
Workers clock in and clock out from the app. GPS-tagged, timestamped, and tamper-proof. No more paper register disputes.
Work History
Every task completed - with timestamps, photos, and notes - is stored in the worker's history. Accessible to the supervisor and the committee at any time.
Shift Schedule
Workers can view their assigned shift, duty area, and leave status from the app. Supervisors can update rosters without distributing paper.
Ready to digitise your maintenance team?
Book a demo and see how the Staff App works alongside the ERP and resident app.