Refund Policy
Clear and fair. Here's exactly how we handle cancellations, refund requests, and billing adjustments.
30-day guarantee
Not happy in the first 30 days? Full refund, no questions asked.
Keep access until period ends
Cancel any time and your account stays active until the end of your billing period.
Free plan, no card needed
Societies with 30 or fewer units pay nothing. No refund needed because you're never charged.
Twnship Refund Policy
Last updated: June 2026 · Effective: 1 June 2026
0130-day money-back guarantee
If you start a paid subscription and are not satisfied for any reason, contact us within 30 days of your first payment. We will issue a full refund — no questions asked, no forms to fill.
This applies to both monthly and annual plans. The 30-day window starts from the date of your first charge, not from your trial or account creation date.
02Monthly subscriptions — after 30 days
After the first 30 days, monthly subscriptions are non-refundable. When you cancel:
- Your account remains fully active until the end of the current billing period
- You will not be charged again after cancellation
- No partial refund is issued for unused days in the current period
03Annual subscriptions — after 30 days
Annual plans are charged upfront for the full year. After the 30-day guarantee window, the remaining balance is non-refundable under our standard policy.
However, if your society closes, is demolished, or undergoes a court-ordered dissolution, contact us with supporting documentation. We will review such cases individually and may issue a pro-rated refund for the unused months at our discretion.
When you cancel an annual plan, access continues until the end of the paid year. No further charge is made.
04How refunds are processed
- Refunds are returned to the original payment method — UPI, card, or net banking — used for the purchase
- Processing time is 5–7 business days from the date we approve your request. Your bank or payment provider may take additional time to credit your account.
- GST paid on the original invoice is non-refundable, as it has already been remitted to the government
- We do not charge any processing fee on approved refunds
05Non-refundable items
The following are not eligible for refunds under any circumstances:
- Accounts suspended or terminated due to a violation of our Terms of Service
- Charges more than 30 days old (except where covered by clause 03 above)
- Add-on services or one-time setup fees once work has begun
- GST, payment gateway surcharges, or bank fees passed through at checkout
06Accidental or duplicate charges
If you are charged twice for the same period, or charged in error due to a platform bug, contact us within 14 days of the charge. We will verify and issue a full refund of the duplicate or erroneous amount within 3 business days, regardless of the 30-day window.
07Chargebacks & disputes
We ask that you contact us before initiating a chargeback with your bank. Most issues can be resolved faster directly. Initiating a chargeback without prior contact may result in immediate suspension of your account while the dispute is investigated. Accounts subject to fraudulent chargebacks may be permanently terminated.
Request a refund
Email us with your registered email address, the invoice number or transaction ID, and the reason for your request. We'll respond within one business day.
Billing support
For refund requests and billing queries:
hello@twnship.comInclude your invoice number or UPI/card transaction ID to help us process your request faster.